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To Tom, please help


I haven’t played this game in over a year due to account issues.  I went from an Android to an Apple and had my game linked to my google account.  Obviously a problem.  I know I can switch it to be linked to my Facebook.  However, every time I emailed support, I got the same generic response to create a name under my fb for them to overwrite with my google.  Well I already did this... I emailed back with the fb ign and my Android ign and got the same exact email prompting me to make a new ign under Facebook.  I finally gave up. Is there anyway “Tom” can help me with this?  I just want to recover my Google ign.

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